How to contact us:
Time Lapse UK
Telephone: 01778 344782
How do we collect information from you?
Your personal information may be collected from you when you contact us directly, when you visit this website or if you interact with us on social media.
- Information you give us directly
- We may obtain information about you when you make an enquiry about our services.
When you visit this website, like many companies, we automatically collect the following information
- Type of device you are using
- IP address and general location determined from your IP address
- Browser and operating system
- Pages you have visited
- Length of visits to certain pages
- What you searched for
- How you arrived at our website
This information is also collected through cookies, please see section on cookies below.
When we interact with us on social media such as Facebook and Twitter, we may obtain information about you, for example when you like or share our posts). This information will depend on the privacy preferences you have set on those types of platforms.
What type of information is collected from you?
The personal information we collect, store and may use for trading purposes include:
- Your name
- Company name
- Company address
- Site address
- Email addresses
- Telephone number
- VAT number
- Bank details
Most of the information above comes directly from you but we do obtain some from third parties, for example, personal information may be passed to us by customers who, as your employer, may have designated you as their contact person.
How and why is your information used?
From the information we have collected from you, we may use this for a number of different purposes, such as recording calls to and from Time Lapse UK for staff training and quality control. The information used will help us to process any orders and manage your account.
This may include the following:
- Marketing our services to existing customers that may be of interest to you. This includes sending you offers, updates, and competitions from time to time
- Maintaining a record of your relationship with us
- Conducting market research to improve our services and how we offer it
- Notifying you of any changes to our services
- Staff training and quality control
Your information may be shared internally amongst our staff but they will only use it to carry out their duties in line with the purposes set out above. We may also need to share the information to our professional advisors, such as our accounting and legal advisors, but only if they require information to provide advice to us.
We may process your contact details for marketing mailers from time to time, to our existing customers on the basis of our previous relationship, and also if you agree for us to send you marketing mailers. These will also highlight how individuals can opt out of receiving mailers in the future.
Remember, you can change the way you hear from us or want your personal details to be erased from our system at any time by emailing firstname.lastname@example.org or calling us on 01778 344782.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us on email@example.com. We will send you your request within 1 month.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity.
For further information visit www.aboutcookies.org or www.allaboutcookies.org
– Google Cookies
– Blocking Cookies
To disable cookies in Google Chrome click the three-dot button at the top right, select “Settings”, and at the bottom select “Advanced” and under the Privacy and Security click “Content Settings,” click Cookies and from here you can turn on “Blocked” to block cookies.
To disable cookies in Microsoft Edge click the three-dot button on the top right, select “Settings”, select “View Advanced Settings”, and in the cookies drop down menu select “Block all cookies”.
In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and select “Block all cookies” using the sliding selector.
In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options”, and “Privacy”.
Your rights defined
1. Right to be informed
2. Right of access
3. Right to rectification
You are entitled to have your information corrected if it is inaccurate or incomplete.
4. Right to erasure
This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
5. Right to restrict processing
You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.
6. Right to data portability
You have the right to obtain and reuse your personal data in a structured, commonly used and machine readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party.
7. Right to withdraw consent
You have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful).
8. Right to object to processing
You have the right to object to certain types of processing. In particular, the right to object to the processing of your personal data based on our legitimate interests grounds (including processing for direct marketing).
In the event that you wish to make a complain about how your personal data is being process by Time Lapse UK, you have the right to complain by calling us on 01778 344782 or firstname.lastname@example.org. If you do not receive a response within 30 days you can complain to the ICO on 0303 123 1113 or https://ico.org.uk/global/contact-us/email