Privacy Policy

Time Lapse UK are both trading styles of Commission Air Limited; a company registered in England & Wales (company no. 07956364). This privacy policy explains how we use any personal information we collect about you when you use this website. You have the right to change the way we contact you at any time.

We keep our privacy policy under regular review and we will place any updates on this web page. We will never sell your data and we promise to keep your details safe and secure.

This privacy policy was last updated on 15th April 2019

How to contact us:
In writing: Time Lapse UK, Lancaster House, Lancaster Way, Market Deeping, PE6 8LA
Email: enquiries@commissionair.co.uk
Telephone: 01778 344782

1. How do we collect information from you?

Your personal information may be collected from you when you contact us directly, from a third party mailing list, through social media; but this will depend on the privacy preferences you have set on those social media channels. Your information may also be collected from cookies included on our website. Please see section 7 for more information.
We will capture images of places, people, buildings and landscapes as a consequence of fulfilling our aerial photography, video and time lapse services we provide for our customers.

2. What type of information is collected from you?

When you visit this website, like many companies, we automatically collect the following information

• Type of device you are using
• IP address and general location determined from your IP address
• Browser and operating system
• Pages you have visited
• Length of visits to certain pages
• What you searched for and how you arrived at our website

Personal information we may collect, store or use for trading purposes include:

• Your name
• Company name
• Company address
• Site address
• Email addresses
• Telephone number
• Address
• VAT number
• Bank details
• Imagery

We will collect imagery which may capture identifiable image of an individual/s. This will only be as a consequence of conducting our business activities and fulfilling our client requirements, or to support the marketing activity of the services we provide.

3. How and why is your information used?

From the information we have collected from you we may use this for a number of different purposes. This may include the following:

• Marketing our services. This includes sending information regarding our services, offers, updates, and competitions from time to time.
• Maintaining a record of your relationship with us.
• Conducting market research to improve our services and how we offer it.
• Notifying you of any changes to our services.
• Recording calls to and from Commission Air for staff training and quality control.
• Contacting you in regards to the competition you entered into.
• Personal information you provide which will assist us in processing any orders and manage your account effectively.

Your information may be shared internally amongst our staff but they will only use it to carry out their duties in line with the purposes set out above. We may also need to share the information with our professional advisors, such as our accounting and legal advisors, but only if they require information to provide advice or to fulfil a legal or legislative requirement.

4. Using our imagery

The imagery we capture may be used by our customers for anything they wish and could be distributed internally or externally and be available freely in the public domain. It is the responsibility of our customers who receive this data to have an appropriate privacy policy in place to cover this.

5. Security of data

We take security very seriously at Commission Air Ltd and all data we hold is held securely and will only be retained for as long as necessary to provide our services, or for legal or legislative reasons.

6. Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us on enquiries@commissionair.co.uk. We will send you your request within 1 month.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

7. Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity.
For further information visit www.aboutcookies.org or www.allaboutcookies.org
Google Cookies
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about our website use through the means of cookies, which are stored on users computers. This information generated is used to create reports about the use of our website. Google will store and use this information. Google’s privacy policy is available at http://www.google.com/policies/privacy
Blocking Cookies
You can set your browser to disable/ refuse cookies. However in a few cases some of our website features may not function as a result.
To disable cookies in Google Chrome click the three-dot button at the top right, select “Settings”, and at the bottom select “Advanced” and under the Privacy and Security click “Content Settings,” click Cookies and from here you can turn on “Blocked” to block cookies.
To disable cookies in Microsoft Edge click the three-dot button on the top right, select “Settings”, select “View Advanced Settings”, and in the cookies drop down menu select “Block all cookies”.
In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and select “Block all cookies” using the sliding selector.
In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options”, and “Privacy”.

8. Other websites

Our websites contains links to other websites. This privacy policy only applies to this website so when you click onto other websites you should read their own privacy policies.

9. Your rights defined

1. Right to be informed

You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we are providing you with the information in this Privacy Policy.

2. Right of access

You have the right to obtain access to your information (if we are processing it), and other certain other information (similar to that provided in this Privacy Policy).

3. Right to rectification

You are entitled to have your information corrected if it is inaccurate or incomplete.

4. Right to erasure

This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

5. Right to restrict processing

You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.
6. Right to data portability

You have the right to obtain and reuse your personal data in a structured, commonly used and machine readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party.

7. Right to withdraw consent

You have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful).

8. Right to object to processing

You have the right to object to certain types of processing. In particular, the right to object to the processing of your personal data based on our legitimate interests grounds (including processing for direct marketing).

10. Complaints

In the event that you wish to make a complain about how your personal data is being process by Time Lapse UK, you have the right to complain by calling us on 01778 344782 or enquiries@commissionair.co.uk. If you do not receive a response within 30 days you can complain to the ICO on 0303 123 1113 or https://ico.org.uk/global/contact-us/email